Stefan Büscher is a seasoned Solution Architect with a strong focus on Service Management and over 18 years of experience in IT service processes and quality management. Currently at IFS, he supports organizations in implementing agile, future-ready service solutions, combining deep technical knowledge with practical business insight. Previously, he held several leadership roles at Konica Minolta Business Solutions, including Service Quality Manager and IT Service Process Manager, where he played a key role in driving service excellence across the Cluster West region. Stefan is based in the Rhein-Ruhr metropolitan region and brings a solid foundation in agile project management and continuous service improvement.

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that service, power and protect our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™. IFS was founded in 1983 by five university friends who pitched a tent outside our first customer's site to ensure they would be available 24/7 and the needs of the customer would come first. Since then, IFS has grown into a global leader with over 7,000 employees in 80 countries. Driven by those foundational values of agility, customer-centricity, and trust, IFS is recognized worldwide for delivering value and supporting strategic transformations. We are the most recommended supplier in our sector. Visit ifs.com to learn why.