Process Consultant with 5 years experience in the Digitalization of Technical Customer Service, specifically rolling out new digital service tools and integrating them into existing service processes. These include a mobile app designed for customer service case creation, self-help documentation for immediate troubleshooting, and a remote support tool allowing customers to share a video of their situation with in-house engineers. Furthermore, I have aided in the tools' continuous improvement as a liaison between customers, development, service employees, and product ownership.

I enjoy having discussions with stakeholders to understand their requirements and develop solutions which fit the technical service process.

In addition, I enjoy automating administrative processes (SAP, Microsoft Edge, Microsoft Excel) using Visual Basic for Applications (VBA).

TRUMPF - a guarantor of innovation in production technology The high-technology company TRUMPF offers production solutions in the machine tool, laser and electronics sectors. The company is driving digital connectivity in manufacturing industry through consulting, platform and software offers. TRUMPF is the world technological and market leader for machine tools used in flexible sheet metal processing, and also for industrial lasers.