Jane McCall is Coop Service Centre Programme Director (Business services) at The Co-operative Group since 2018. Before she had been Executive Transformation & Change Director for more than 3 years. She has demonstrated experience as Management Consultant specialising in the creation and implementation of Business improvement programmes and associated governance, Cultural change and Customer Service enhancement. 

My philosophy:

Everything about business comes down to people. Businesses succeed because they understand people. There is no reason for anything in business to exist if it does not anticipate or serve the needs of people, be that customer, client, supplier or colleague.

We’re one of the world’s largest consumer co-operatives, owned by millions of members. We’re the UK’s fifth biggest food retailer with more than 2,500 local, convenience and medium-sized stores. We’re also the UK’s number 1 funeral services provider, a major general insurer and a growing legal services business. As well as having clear financial and operational objectives and employing nearly 70,000 people, we’re a recognised leader for our social goals and community-led programmes. We exist to meet members’ needs and stand up for the things they believe in.