As Head of Process Automation | RPA & AI, Gilbert Hannouche is responsible for improving and automating CACIB processes with RPA (Robotic Process Automation) and AI (Artificial Intelligence).
Fields of expertise and responsibility:
- Digital Transformation strategy
- Client Experience process digitalisation
- Robotic Process Automation: RPA at scale program management in a Center of Excellence
- Electronic Signature: Implementation on a worldwide level
- Artificial Intelligence: NLP, NLG and Chatbots implementation in a Cognitive Factory
- Black Belt Lean Six Sigma: Operational end to end process optimization with Lean Six Sigma (DMAIC and KAIZEN) – worldwide
- Lean Management: Stream Leader and Continuous Improvement manager
- Change Management: ADKAR certification
- Communication: Speaker in Robotics and Artificial Intelligence Summits (IQPC London...)
- Project management: Leading strategical, organizational and functional projects
- Training & coaching: Lean Six Sigma and Lean Management coaching and training
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