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Timefold is the world’s leading expert in scheduling and routing optimization for skilled human workforces.
Our back-end PlanningAI engine gives field service teams the unlimited ability to optimize routes and schedules continuously and adaptively.
Engineered to reflect the real, ever-shifting nature of field operations, Timefold helps planning and operations teams stay in control. It gives them the clarity to execute on optimized, human-aware, and context-driven routes and schedules. Timefold's Field Service Routing API re-optimizes on the fly, countering real-world events such as technician absences, urgent jobs, cancellations, or traffic.
The powerful optimization engine plugs directly into existing platforms, enhancing operational efficiency and adding a layer of explainable AI.
The outcome is an augmented workforce:
Leaders gain insight into the pulse of planning and operations, allowing them to use routing and scheduling as a strategic lever.
Planners create optimized schedules with a click, freeing them from manual, time-consuming adjustments.
The frontline workforce receives fair, reliable, and compliant routes and schedules that respect skills, locations, breaks, tools, SLAs, customer time windows, and any other required parameters.
Results across our customers who have embedded the PlanningAI engine include:
An average of 25% less travel time through efficient technician routing.
Up to 30% higher first-time fix rates by ensuring the right skills and tools are assigned.
Reliable SLA compliance via accurate modeling of real-world constraints.
Stable, adaptive schedules that reduce planner workload and technician frustration.
Timefold creates routes that make sense to people, schedules that build confidence and trust, and adaptive & insightful planning operations.
